COMMON QUESTIONS

REFUND POLICY

Thank you for supporting our small, handmade business. Each piece is carefully crafted by hand, which means slight variations in shape, color, and finish are natural and part of what makes every item unique.

All Sales Final
Due to the handmade and limited nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

Damaged Items
If your order arrives damaged in transit, please contact us within 24 hours of delivery with your order number and clear photos of the damage and packaging. We will gladly offer a replacement if available or a refund if the item cannot be replaced.

Defective Items
If your item is defective and does not function as intended upon arrival, please contact us within 7 days of delivery with your order number, a description of the issue, and photos or video demonstrating the defect. After review, we will offer a replacement if available or a refund if the item cannot be replaced. This policy applies only to manufacturing defects and does not cover damage caused by misuse, improper care, normal wear and tear, or accidental damage after delivery.

Limited Drops
Our collections are released in small batches and may not be restocked once sold out. Because of this, replacements are not guaranteed.

By completing a purchase, you agree to this policy.

If you have any questions, please reach out prior to purchasing—we’re always happy to help.